Friday // October 21, 2016

Scott shines through servant leadership

EMJ’s people are the building blocks of the company. Their personalities, skills and past experiences are large parts of what make the company great. We are proud of each member of the team and enjoy sharing their stories.

Since Cissy Scott joined EMJ in 2011 as a Contract Expeditor in the Chattanooga office, she’s excelled in all of her endeavors.

With almost 13 years of experience at a transportation company as a National Account Representative, Cissy decided to “step out in faith” when she accepted an administrative position at EMJ. Soon, she was promoted to her current role as a Contract Expeditor. Her responsibilities continue to grow—her most recent being administering EMJ’s qualification package process.

Cissy uses the four client-focused steps of EMJ’s C2C approach in all aspects of her role as Contract Expeditor. When she interacts with subcontractors, suppliers and insurance agents who are unfamiliar with certain procedures and processes, she finds that the “Ask, Listen, Think, Do” process enhances communication and improves the end-result.

Recently, she notably helped her team tackle a challenging situation. Her colleagues stated that when she joined the conversation, cooperation and collaboration ensued.

“Just having her involved in the conversation helped achieve the desired result,” said James Tyson, Senior Vice President of Estimating.

He says her efficiency and attention to detail are exemplary. “Cissy helps others within our office—as well as other offices— to manage tasks more accurately and efficiently.”

With her background in customer service and servant leadership mindset, Cissy calls the ability to help others “the most rewarding part of her role” at EMJ. She says she’s proud to be a part of the team at EMJ, and her favorite part is the “family atmosphere.”

“My co-workers recognize my efforts and contribution to the team, and I see the positive impact that my job has on our success as an office,” Cissy said.

She enjoys the chance to work on “many unique and meaningful projects” in the office. While considering her impact on others, she reflects on her greatest mentors: her parents—who taught her values, work ethic, strengths and showed her unconditional love.

Now she’s the mentor, and Cissy sees the same values, character traits and strengths in her niece, a high school senior, as she “prepares to enter her own journey.” Cissy says it’s a wonderful feeling to have helped in some small way—similar to the way she helps her EMJ family.

Learn more about our EMJ team and how to become a part of it here

Cissy-Scott-C2C-Servant-Leadership

 

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