EMJ’s IT Department Rises to the Occasion
On March 9, 2020, Heather Collins, SVP of People and the IT Department, sent two emails to Sarah Kirby. The first asked how many employees were using Microsoft Teams and what it would take to get everyone fully operational in the event that everyone needed to work from home. Two hours later, the second email asked how fast the team could get it in place.
By Friday, March 13, all EMJ Corporation employees had access to Microsoft Teams and plans were set into motion to allow all of EMJ’s workforce to work remotely. While our field-based staff have worked remotely for many years, the IT team quickly equipped EMJ’s office-based employees with the tools, resources, and support they needed to be able to function effectively away from the office.
“From the very beginning, our IT staff was attentive and extremely responsive to what they were being asked to do in such a short time period,” said Heather.
It might seem like this was implemented overnight, but the quick reaction was made possible because several years ago the IT Department embraced cloud technology, first with Box, then Salesforce, Office 365 and finally Procore. It was all part of addressing the challenge Burt Odom, President and CEO, gave the IT Department to be “Smart and cutting-edge.”
As is the case with most IT solutions, the need didn’t stop with giving everyone access to Microsoft Teams. The IT Department then provided around-the-clock support for field and home-based employees, ensuring employees could remain productive by supporting our clients and our field employees. The group has even continued to onboard new employees to EMJ during this time period.
“I think it’s worth noting how well our systems and infrastructure have held up in a very different usage scenario,” said Chuck Hall, Director of IT. “The remote capabilities we had in place for our field employees are now in use by nearly everyone. Thanks to our preparation and infrastructure, the most challenging part of working remotely might be that many of us have kids that aren’t in school right now.”
The IT Department has risen to the occasion, putting in long hours and addressing issues quickly.
“None of this would have been possible without the groundwork they laid years ago with embracing the cloud, ” said Heather. “Without this important groundwork, there would have been no Microsoft Teams. While it may make us all feel like we’re in the opening credits of the Brady Bunch, it has allowed everyone to work from home relatively seamlessly. This was a great job by the entire group. Their work has been an embodiment of EMJ’s values, selflessness, trustworthiness, and grit.”