Kohl’s Customer Service Operation Center

Dallas, Texas


EMJ converted two existing three-story commercial buildings, totaling 240,000 square feet, into workspace for 1,800 employees. The project included a complete interior renovation, as well as improvements to the 10-acre property. The existing mechanical, electrical and plumbing systems were redesigned to accommodate the densely occupied call center environment, which included the placement of new air-cooled chillers, 12 air handling units, and an Evaporcool pre-cooling system. Other features included a 20,000-square-foot full service kitchen and dining facility and an 8,000-square-foot outpatient health and wellness clinic. Designed for LEED certification, the building offers advanced building automations systems, electric vehicle charging stations, and six Solar Tree Array Photovoltaic Shade Systems.

Project Photos